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The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("feligan.com").
The products purchased on yoox.com are directly sold by FELIGAN S.R.L. ("feligan.com"). FELIGAN S.R.L. is registered with the Companies' Register of Modena, Tax Code and VAT no. 01494490350. feligan.com's registered office in Italy is located at Via Di Vittorio, 8 - 42124 Reggio Emilia - Località Mancasale - Telefono e Fax 0522 272728. Registered office in Italia, via Matteotti, 87 - 42046 Reggiolo (RE).
Remember you can also contact FELIGAN.COM by e-mail info@feligan.com.

Our Business Policy
FELIGAN.COM offers products for sale on feligan.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers". "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on yoox.com. FELIGAN.COM reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with FELIGAN.COM's business policy.

These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on feligan.com between the users of feligan.com and feligan. The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on feligan.com through links, banners or other hypertext links.

Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since feligan shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of feligan.com and third parties.

How to Execute a Contract with FELIGAN.COM
In order to place an order for the purchase of one or more products on feligan.com, you must fill out the online order form and send it electronically to feligan, following the relevant instructions.
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.

An order shall be deemed submitted when feligan receives your order form electronically and the order’s information has been verified as correct.

Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order.

Before submitting the order form, you will be asked to identify and correct possible input errors.

The submission of orders to FELIGAN.COM must be in English.

After your order form has been submitted, FELIGAN.COM will process your order. feligan may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available.

In the above cases, we shall inform you by e-mail that the contract has not been executed and that feligan has not carried out your purchase order specifying the reasons thereof.

If the products displayed on feligan.com are no longer available at the time of your last access or once feligan has received your order form, feligan shall inform you of the unavailability of the ordered products within thirty (30) days from the day after feligan has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, feligan will refund the amount paid for those items. By submitting an order form to feligan, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with feligan. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on feligan.com. By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on feligan.com, also through links, including the General Terms and Conditions of Use, Privacy Policy and Return Policy.

Upon submission of an order form, feligan shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

Guarantees and Product Price Indication
On feligan.com, we offer for sale luxury and top-quality products. These products are purchased by feligan directly from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.

feligan does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. The main characteristics of products are shown on feligan.com on each product page. The products offered for sale on feligan.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used. Prices are subject to change.

Check the final price of sale before sending the relevant order form. All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, feligan has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.

Payments
Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form. In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Monte Dei Paschi di Siena Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by feligan except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.

The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.

PAYMENT BY CARD
You can choose to pay with a Credit or Debit Card on the first page of the Cart.
feligan accepts: Visa, MasterCard, Visa Electron.
If you choose to pay with a pre-paid card, remember to keep it and not throw it away after making your purchase, as you may need it in case of a refund.
Every purchase on feligan is subject to the maximum security standards thanks to the use of the most technologically advanced codification systems (SSL).

PAYMENT WITH PAYPAL
You may select PayPal as a payment method on the first page of the Cart.
By clicking on CONCLUDE YOUR ORDER in the Confirmation page, you will be taken to the PayPal login page, where you can enter your account and conclude your payment.
If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.For specific product shipping and delivery procedures, please visit the CONDITIONS OF USE area, and read the Shipping section. Please read these sections carefully.

Returns
You may return products purchased from feligan.com, without any penalty and without specifying the reason, within ten (10) working days from receiving the products purchased on feligan.com.
To return products we invite you to send an email to feligan : info@feligan.com specifying:
- your name
- bill/original order
- product's code
At this point, feligan.com will inform you about the practice to start the return, giving you the authorization to return the products.
It is necessary to return the items to feligan.com by giving them back to the courier within ten (10) working days from the date on which the package was delivered to you.

You only have to pay The Shipping Costs to feligan.com.

The return right shall be deemed correctly exercised once the following conditions have been fully met:we invite you to correctly fill the email to feligan.com;
the products must not have been used, worn, washed or damaged;the identification tag must still be attached to the products with the disposable seal;
the products must be returned, complete and unused, in their original packaging (in the case of audio CDs, books, design objects, designer toys and adult toys, the packaging must include its original seal; if you want to return a kit, it must include all of its components);
return items must be shipped back to feligan within ten (10) working days from the date the package was delivered to you.

If the return right is exercised in conformity with the provisions set forth in this section, feligan shall refund the amounts paid for the returned products.

In the event that your return does not comply with the terms and conditions of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to feligan; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to feligan.
If you do not wish to receive the products in the conditions in which they were sent back to feligan, feligan shall be entitled to keep the products and withhold the sums already received.

Spedizione e consegna dei prodotti

I costi di spedizione applicati sono i seguenti:
Per spedizioni in Italia (tempi indicativi di consegna 3-4 giorni lavorativi) Per spedizioni in Europa (tempi indicativi di consegna 4-5 giorni lavorativi) Per spedizioni nel resto del mondo (tempi indicativi di consegna 6-8 giorni lavorativi) Per le spedizioni feligan.com utilizza corriere espresso.

Customer Care
For any information requests feligan can be contacted via e-mail at info@feligan.com

Returns
You may return products purchased from feligan.com, without any penalty and without specifying the reason, within seven (7) working days from receiving the products purchased on feligan.com.

To return products we invite you to send an email to feligan : info@feligan.com specifying:
- your name
- bill/original order
- product's code

At this point, feligan.com will inform you about the practice to start the return, giving you the authorization to return the products.

It is necessary to return the items to feligan.com by giving them back to the courier within seven (7) working days from the date on which the package was delivered to you. You only have to pay The Shipping Costs to feligan.com. The return right shall be deemed correctly exercised once the following conditions have been fully met: If the return right is exercised in conformity with the provisions set forth in this section, feligan shall refund the amounts paid for the returned products.

In the event that your return does not comply with the terms and conditions of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to feligan; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to feligan.

If you do not wish to receive the products in the conditions in which they were sent back to feligan, feligan shall be entitled to keep the products and withhold the sums already received.

Refund Times and Procedures
After the products have been returned, feligan shall check the conformity of the products with the conditions indicated above. When feligan is able to confirm that such conditions have been met, feligan shall send you an e-mail confirming the acceptance of the returned products.

Whatever payment type you used, the refund procedure shall be started by feligan within thirty (30) days from when feligan was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by feligan to the individual who made the payment.

The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
If you decide to return products, feligan will not be responsible for the shipping costs.

Privacy
You will find information on how we process your personal data by clicking on Privacy Policy. You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of feligan.com.

Contact us
  • Address: Via Monte San Michele, 4 - 42121 (RE)
  • Phone *: +39 0522 272728
  • Email: info@feligan.com
  • VAT Code: 01494490350
Payments accepted
  • Cash on delivery / Prepayment (bank wire)
  • Visa / Mastercard / American Express
  • Banco posta / Paypal / Bankpass
Copyright © 2018 Feligan S.r.l. | Paid up share capital € 10.000 | REA: RE 0190833 | Registration RAEE IT10090000006867